Shipping policy

Order processing time

Products that are in stock are usually dispatched within 24 hours on business days after payment has been received or credited to our account.

Orders placed at the weekend, on a public holiday or after the warehouse has closed are prepared on the next business day.

The stated processing time covers the preparation and dispatch of the parcel. The carrier’s transit time must be added separately.

Processing times may be longer during new releases, promotions, pre-sales, public holidays or periods of increased demand. Information about any possible delay will be published on the Online Store or communicated to the customer electronically.

Delivery within Poland

Delivery within Poland is free for orders of PLN 250 or more.

Delivery within Poland usually takes between one and two business days from the date of dispatch.

The available delivery methods are displayed during checkout and may include:

delivery to a parcel locker,
courier delivery,
delivery to a collection point,
other methods available for the relevant address.

Delivery times are estimates. Krämer Publishing has no direct control over the carrier’s operations, but assists customers in resolving delivery-related issues.

International delivery

We deliver to all other European Union countries exclusively by DHL. Delivery costs a flat PLN 40 per order, regardless of weight.

If you pay in another currency, the corresponding amount is shown at checkout. Free delivery on orders of PLN 250 or more applies only to deliveries within Poland.

We ship to the countries available for selection during checkout.

Delivery times depend on the destination country, selected carrier, delivery method and any customs clearance procedures.

Parcels sent to Germany usually arrive within three to seven business days from the date of dispatch.

The exact delivery cost is displayed during checkout after the destination country and delivery address have been entered.

For shipments outside the European Union, the order may be subject to customs duties, import taxes or other local charges.

These charges are not included in the product price or delivery cost and may be charged to the recipient by the relevant authorities or the carrier.

Tracking your parcel

Once the order has been dispatched, the customer will receive a message containing the tracking number or a tracking link, provided that the carrier offers this service.

The tracking status may be updated with a delay. The absence of an immediate update does not necessarily mean that the parcel has not been dispatched.

Incorrect address or recipient details

Before confirming the order, the customer should check that the following information is correct:

full name,
delivery address,
telephone number,
email address,
details of the selected collection point or parcel locker.

If you notice an error, contact us as soon as possible at office@kraemerpublishing.com.

The details may only be changed before the parcel is handed over to the carrier.

We are not responsible for delays or an inability to deliver caused by an incomplete or incorrect address, provided that we have properly fulfilled our own obligations.

If the parcel is returned to us because incorrect details were provided, reshipping may require payment of a new delivery charge.

Uncollected parcel

The customer should monitor the parcel’s tracking status and collect it within the period specified by the carrier.

If the parcel is not collected and is returned to our warehouse, we will contact the customer to agree on the next steps.

The parcel may be resent once the new delivery cost has been paid.

Failure to collect the parcel does not in itself constitute an effective withdrawal from the contract. A customer wishing to withdraw from the contract must submit an unequivocal declaration to that effect.

Lost parcel

If the estimated delivery time has been significantly exceeded or the tracking status has not changed for several days, contact us at office@kraemerpublishing.com.

We will contact the carrier and initiate an investigation.

If the carrier confirms that the parcel has been lost, we will offer to resend the order or issue a refund.

Pre-sales

For products available on pre-sale, the estimated dispatch date is stated on the product page.

If an order contains both an in-stock product and a pre-sale product, the entire order may be dispatched once all products are available, in accordance with the latest applicable date.

To receive the in-stock products earlier, they must be placed as a separate order.

The release or dispatch date may change due to production, printing or logistics-related reasons, or other circumstances beyond Krämer Publishing’s control.

If the date changes significantly, the customer will be notified by email. The customer will be able to choose whether to wait for the product or cancel the part of the order containing the delayed product and receive a refund.

Collection in person

Collection in person is only possible if this option is available during checkout or has been agreed in advance with Customer Service.

Collection address:

Krämer Publishing
ul. Lubelska 60
05-077 Zakręt near Warsaw
Poland

Do not arrive to collect your order before receiving confirmation that it has been prepared and is ready for collection.